Return Link: https://salty.co.in/apps/return_prime
Our return policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate a return request on the link provided above.
We will arrange for the return pick up from the originally delivered address. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RefundsOnce your return is received and inspected, we will send you an email/Whatsapp message to notify you that we have received your returned item. If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders within 48 hours of confirmation. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
ExchangesIn case your order is defective or damaged, we also provide the option of replacing your product for the same item.
Our exchange policy is also valid for 7 days from the date of delivery.
Exchange Link: https://salty.co.in/apps/return_prime
Within 7 days, you can initiate a exchange request on the link provided above. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We will arrange for the return pick up from the originally delivered address only. You just have to reach out to us with your requirement as mentioned above and we will take care of all the processes for you.